Returns Information


Return & Exchange Policy 

Online purchases:

If you are not 100% satisfied with your online purchase you can return your goods, provided we get them back within 14 days of receipt and in perfect original salable condition, in the original packaging, with all tags attached. If you wish to cancel before delivery of your items, email us at

Customers are responsible for return shipping charges for unwanted items. For your protection, please be sure to return your goods via recorded or registered post. 

Our returns address is RRR UNIVERSAL (attn. D. Peeters), Huybrechtsstraat 14, 2060 Antwerpen, Belgium. 


We do not hold specific stock for exchanges, but if you wish to exchange your item you can return the original purchase in accordance with this policy and then submit a new order online or purchase a new item in store. 

Payment of refunds:

Refunds will be made to you as soon as possible via the original payment method and in any event within 14 days of our receipt of returned items. 

We may make deductions from refunds to reflect any reduction in the value of the items which may have resulted from your handling of them; i.e. they are no longer in perfect salable condition. 

For returns queries, please contact us at